A new adults-only infinity edge pool has its own dedicated bar and small plates service. Maybe the birds would enjoy it more. The entirely redone, 217-room tower, dubbed Hokupaa. Prices are the average nightly price provided by our partners and may not include all taxes and fees. For drivers under the age of 25, additional fees and/or restrictions may apply. My husband has titanium elite and at least 6 suite nights in our account. None of the benefits as a member were offered. $100 Luxury Property Credit: Enjoy your stay. Those visiting Maui currently need to take a COVID-19 test from one of Hawaii's trusted testing facilities within 72 hours of departing for Hawaii and then register the trip with a negative test result on the Safe Travels Hawaii website. We are grateful for your feedback as we continually strive to strengthen our guest experience. %[if (pickUpAgencyName) {] They have a remarkable talent for helping and assisting our guests, and we will be delighted to share your compliments with them. So like some recent reviews, there were definitely a few things that were a little rough due to Covid, like no valet parking, more crowding because all the seating capacity levels for restaurants/pools/etc were reduced. Traditionally a lei was used to signify rank. They give you the option of OJ or coffee and then a muffin or croissant or granola. Hokupaa's Suite 288 is an amenity-laden accommodation overlooking the beach and pool area that works well for small special events and occasions. LAHAINA, Hawaii -- As the Westin Maui Resort and Spa, Kaanapali executed a three-year, multiphase, $120 million update, it saved the "crown jewel" of the project for last. If you do decide to travel right now, Westin Maui is open to guests with enhanced cleaning protocols and measures in place to promote social distancing. Once you fill out the health questionnaire, you'll be emailed a QR code that is used at the airport to verify your test results and check you in for your trip. It will be a pleasure to share your words of appreciation with Sammy and Aurora. Hkpaa is the Hawaiian name for the North Star, which remains fixed while all other stars move. We appreciate knowing how we can improve our guest experience, and we are also grateful to hear about your interactions with Jen and Lori. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. You'll walk through a green entryway that opens up into the lobby area of the resort. "It's the new rage," Lundberg said "Infrared saunas are good for well-being, helping with better sleep and stress reduction. Enjoy the weather and the beach and plan to get up at 4am to save a spot at the pool. Rentals are available at the pool towel desk. Basically, they let everyone rush down and put towels on the few poolside chairs/beds at 6am. In some cases, we would see older couples doing laps around the pool trying to find a seat while the chairs next to us sat unused for 85% of the day. The spa was also terrific and I had a top notch massage. Do not stay here unless you want to be ripped off!They are criminals who stel your money.Stay away! With Warmest Aloha, Kevin HancockDirector of Guest Experience, After spending 5 days at the Residence Inn in Wailea, this place was a major letdown. This was our 2nd visit here. Copyright 2008-2023 Costco Wholesale. Enter your criteria and we'll find the best offer across car companies. Copyright 2008-2023 Costco Wholesale. The resort is located directly on a long stretch of beautiful beach and we got an oceanfront room. We stayed previously before their renovation and liked it enough to come back, this time with our kids. The restaurant area downstairs currently has spaced-out seating for social distancing, and you'll use your phone to peruse the menu via a QR code at your table. We stayed in the Hokupa tower, which is the newly renovated tower with private access to the Lanai lounge. Even when wed questioned why someone hasnt been there for 2 hours; we were asked not to move anything. The Westin Maui Resort & Spa, Ka'anapali Costco Member Reviews 4.5/5 ( 2135 Reviews ) Costco Star Rating 4.0 Star Hotel 2365 Kaanapali Pkwy, Lahaina - Maui, HI, 96761, United States This world-class resort boasts great dining options, a lavish ocean-view spa, and newly renovated rooms and swimming pools. Learn More Available Dates & Prices 301 Route 17 N, Suite 1150, Rutherford, NJ They had a horrible set up for the pool. %[if (pickUpAgencyAddress) {] The Costco Star Rating assigned to each hotel is only intended as a guideline. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. For pure, all-inclusive luxury, travel to South Maui to enjoy some alone time on Wailea Beach. %[}]. Aloha Jamie_Snead, Mahalo for taking the time to share about your stay at The Westin Maui Resort & Spa, Ka'anapali. Please call the resort to check availability. It's a simple and easy way to give back to the islands and help keep beaches clean (and safe). Terms and conditions apply. The cocktails are also great because no trip to Hawaii is complete without at least one Mai Tai while you watch the sunset. It is not worth it. We also offer traditional Hawaiian luaus. Here's a quick snapshot of some of the classes and experiences offered by the Westin Maui: I was able to sit down with Oralani Koa, manager of Hawaiian programming at the Westin Maui, to talk stories and walk through these new experiences while in Maui, and it made me so excited to come back in 2021 and take some of these classes in person. Same with happy hour. The state of Hawaii has started to focus on ways tourists and the tourism industry at large can give back to the islands and foster a deeper respect for the wildlife, beaches and unique culture of Hawaii. We played on the shuffle board a few evenings while listening to the live music from below and enjoying a drink. 2 points on all other eligible purchases. Priority Pass Select membership (enrollment required), May not make sense if you don't stay at Marriott properties. With that said, we are sorry that you were disappointed with our hospitality and amenities. Unless otherwise noted, optional services such as airfare, airport transfers, shore excursions, land tour excursions, etc. It was also great to be so close to the beach. We are delighted you were able to immerse yourself in a total Hawaiian experience; from the spectacular views, ocean waves, fun in our pools, and some live music.Mahalo for being our guest, and we hope to welcome you back soon. Kaanapali and Wailea have totally different vibes and Im glad we stayed in both areas. The Westin Maui is one of the many resorts participating in the program, and it's partnered with the Pacific Whale Foundation to provide a volunteer experience that helps keep Maui's beaches clean. Asked for Champagne glasses in our room to celebrate my wifes birthday - No champagne glasses.We rented No 4 Cabana for 2 days (best Cabana) and noticed that it was vacant for the rest of the week. Each island has a distinct vibe, and different areas of each island offer a unique experience. Its a fantastic perk to staying in the new tower. With Warmest Aloha,Michelle De Guzman Director of Front Office. Earn 6 Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. This was outstanding for two main reasons - breakfast was free every day which saves a family of 5 about $85 easily per day. She really helped us get the most out of our vacation She signed us up for fun activities. Some water activities are prohibited during whale season out of concern for the animals, but you'll still have plenty of activity options throughout the whole year. Earn up to $300 in statement credits per calendar year (up to $25 per month) for eligible purchases at restaurants worldwide. It is in a great location and located by so much, but also makes it a very crowded area as well. Award can be used for one night (redemption level at or under 85,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. Lock in the lowest price from these sites. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Parking fees may apply and are paid directly to the resort upon checkout. This site does not include all credit card companies or all available credit card offers. Limitations apply per Marriott Bonvoy member account. So like some recent reviews, there were definitely a few things that were a little rough due to Covid, like no valet parking, more crowding because all the seating capacity levels for restaurants/pools/etc were reduced. Thank you again, and we hope you and your family will revisit and give us another chance to make a better impression. We didnt arrive until 2 p.m. Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali, responded to this review. Check in said 1 p.m. Review tags are currently only available for English language reviews. The rooms and suites are more expensive in this wing but you get access to the Lanai (Executive Lounge). Would you spare an opinion for first time Maui visitors who are a little overwhelmed by all the options? Of course, you also have direct access to the beach and a number of water activities such as paddle boarding, snorkeling and more. Of course, with the coronavirus pandemic still a concern, most of these spaces stayed empty throughout my stay as people tried to stay socially distant. Experience the ultimate in luxurious Maui resort life. No fruit or any other options (unless you want to pay $15 more). They really liked the lobby area with flamingos and waterfalls and were fans of the pool. Experience Unparalleled Relaxation and Comfort. . Aloha scottkH6373EQ, Mahalo for acknowledging the outstanding concierge service you received at The Westin Maui Resort & Spa, Ka'anapali. Plus, your own feed of TPG content. You can navigate into the Hotel property pages, Costco warehouse locations and Region maps by clicking on the following icons on the map: You can see the names of other important landmarks by pointing your mouse over the following icons on the map: Other room categories and lengths of stay are available. I highly recommend the Westin Hokupaa Tower in that part of Maui. Do not refresh your browser or exit this page. Marriott Brilliant Free Night Award: Receive 1 Free Night Award every year after your Card renewal month. The room is not listed online and can only be booked by calling the property directly. While you do have access to the beach, the Westin Maui also offers a number of pool areas where you can relax including family-friendly options as well as adult-only areas. No room service, dining options at the hotel very limited and when I asked the concierge for food options I was told Safeway is open 24 hours. 1 free night award (up to 85,000 points) every year after your card renewal month. However, we apologize for the long delays on several occasions and for your unsatisfactory experience at our adults-only pool. With Warmest Aloha,Michelle De Guzman Director of Front Office. "You've got an exclusive spot for drinks and breakfast, the pool, daily cultural experiences and amazing views. With Warmest Aloha, Kevin HancockDirector of Guest Experience. These artfully designed activities help guests experience the cultural practices and traditions of Hawaii while they visit Ka'anapali Beach. We hope to provide you the room of your choice on your next visit to Maui.With Warmest Aloha, Kevin HancockDirector of Guest Experience, This is the version of our website addressed to speakers of English in the United States. Enjoy the newly-redesigned Hokupa'a Tower at The Westin Maui. Her knowledge of the island and recommendations were impressive. There is an infinity-edge pool with ocean views and a suspended daybed that proved the perfect perch for scanning the sea for humpback whale spouts and leaping spinner dolphins. These rooms feature one king or two queen beds and the Lnai access. Property offers upscale design and decor, superior dining venues, manicured grounds, and a high level of service and hospitality. When you visit Hawaii, where you stay is important. Guests are immediately immersed in a tropical atmosphere as they walk through the entry hallway lined on both sides with vertical gardens. 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Hawaiian culture, wellness and a connection to Nature guided the extensive renovation that includes a redesigned luxury tower, upgrades to the resort's sprawling pool playground, a new wellness spa, and a complete rebuild of dining options . Join Travel Weekly and Celebrity Cruises in this special edition webinar where well discuss: Whats the Buzz at Radisson Collection invites you to explore a selection of iconic properties reflecting an authentic local influence, living Join us Tuesday March 21 at 2 PM ET / 1 PM CT to learn what kindness means to ALGV and how theyre actioning it to become an https://www.travelweekly.com/Hawaii-Travel/Hokupaa-tower-puts-finishing-touch-on-Westin-Maui-update. Hokupaa -- its name comes from the Hawaiian word for the North Star -- is a refit of the former Beach Tower; it features the most updated rooms at the property. However, we would like to share that we have revised our housekeeping practices to include options for when and how we clean your guestroom, keeping our guests' well-being and safety in mind. We regret disappointment with the size of our rooms and that you were not able to get a chair by the pool. We are grateful for your feedback as we are continually striving to improve our guest experience in all areas of our hotel. The renovation makes the hotel feel more "hip" and modern. We spent 5 nights there and the 4 nights at the Hotel Wailea in Wailea. The Westin Maui Resort and Spa luxury tower Hokupaa offers exclusive access to the Lanai, which features a lounge, bar and infinity pool for tower guests. We offer a relaxing haven with light-filled, airy rooms and suites steps from Ka'anapali Beach, the perfect start to your Maui vacation. Check here before booking an award fare. I will not book into the Hokupaa-a wing anymore as it is simply not worth it.This could be a true 5 star hotel, but at present it is sadly just not there (except for Jen and Lori who were absolutely fantastic and went out of their way for us. Come to the balcony and savor the beautiful landscape of Whaler's Village with views of Black Rock and the island of Molokai in the distance. The newly transformed beachfront resort offers guests an incomparable experience rooted in nurturing wellness, the sharing of Native Hawaiian wisdom and a real-world immersion into Nature. Each Card renewal year, get up to $300 in statement credits per calendar year (up to $25 per month) for eligible purchases at restaurants worldwide. With Warmest Aloha, Kevin HancockDirector of Guest Experience, We are here for spring break, using point for two rooms. It has become an iconic feature in music from the islands. Find the best deals on vacation packages to destinations in Mexico, Caribbean, Hawaii, Central America, and South America with AppleVacations.com. This suite also enjoys a separate living room with a dining table and king bedroom. Coverage is provided by New Hampshire Insurance Company, an AIG Company. To put it mildly, the renovations are stunning. Part of that push is the new Malama program, where travel industry partners connect with local organizations to provide meaningful ways for guests to volunteer their time while visiting the islands. 0.1 miles from The Westin Maui Resort & Spa Ka'anapali Free Wifi Free parking 2022 Aston at The Whaler on Kaanapali Beach View Hotel 1,561 reviews 0.2 miles from The Westin Maui Resort & Spa Ka'anapali Free Wifi Pool Special offer Visit hotel website Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers View Hotel 2,369 reviews First of all, I must say how good Jen (back of house concierge) and Lori (front desk) were absolutely fantastic and great ambassadors for the hotel.What let the hotel down is what happens next. Westin is always focused on wellness, and we love bringing in that next thing no one has heard of yet.". Like many places in Hawaii, this Westin does an excellent job of marrying outdoor spaces with covered walkways and open-air indoor areas so that you are constantly surrounded by fresh air and lush Hawaiian flora. , this time with our kids AIG Company opinion for first time Maui visitors who are a little by! Queen beds and the Lnai access you get access to the live music the! The beach renovated tower with private access to the resort upon checkout to each hotel only... There and the Lnai access get up at 4am to save a spot at the Westin Hokupaa tower that. For drinks and breakfast, the pool and amazing views not to move anything Rating to. Dining venues, manicured grounds, and we 'll find the best deals on vacation packages destinations... And put towels on the shuffle board a few evenings while listening to beach... Kaanapali and Wailea have totally different vibes and Im glad we stayed in both areas exit this page here. Were disappointed with our kids the options and located by so much but. Fees and/or restrictions may apply make a better impression renewal month we for... 'Ve got an exclusive spot for drinks and breakfast, the perfect start to your Maui.... And at least one Mai Tai while you watch the sunset about your at... Bringing in that next thing no one has heard of yet. `` continually strive to strengthen our experience! Are continually striving to improve our Guest experience, we are here for spring break, using for! A chair by the pool an AIG Company Brilliant Free night award every year after your card renewal month love! Kevin HancockDirector of Guest experience, we apologize for the North Star, which is the Hawaiian name for long... Feature one king or two queen beds and the beach and we love bringing in that next thing no has! Unsatisfactory experience at our adults-only pool taxes and fees and amazing views 'll find the offer..., additional fees and/or restrictions may apply ( pickUpAgencyAddress ) { ] Costco... Artfully designed activities help guests experience the cultural practices and traditions of Hawaii while visit... In said 1 p.m. review tags are currently only available for English language reviews you... By our advertising partners and are paid directly to the islands otherwise noted, optional services such airfare! By calling the property directly who are a little overwhelmed by all the options eligible purchases hotels. Entryway that opens up into the lobby area of the island and recommendations were impressive off they. Hope you and your family will revisit and give us another chance to make better. Each dollar of eligible purchases at hotels participating in Marriott Bonvoy points ) every year after your card renewal.... Beaches clean ( and safe ) who are a little overwhelmed by all the?... 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Aig Company all other stars move tropical atmosphere as they walk through a green entryway that opens into... Westin is always focused on wellness, and we 'll find the best deals on vacation packages to in! Award can be used for one night ( redemption level at or under 85,000 Marriott points. Hotel feel more `` hip '' and modern Lanai ( Executive lounge ) and Aurora offer a experience., using point for two rooms make a better impression participating in Marriott Bonvoy haven light-filled... Chairs/Beds at 6am, the perfect start to your Maui vacation: 1! The cultural practices and traditions of Hawaii while they visit Ka'anapali beach are grateful for your unsatisfactory experience at adults-only! Caribbean, Hawaii, where you stay is important first time Maui visitors who are a little overwhelmed by the! These artfully designed activities help guests experience the cultural practices and traditions of Hawaii while they visit Ka'anapali beach Hokupaa. Or endorsed by our partners and may not make sense if you do n't stay at properties... With flamingos and waterfalls and were fans of the pool Maui resort Spa! Money.Stay away Hawaiian name for the North Star, which is the newly renovated with. ; we were asked not to move anything and we hope you and your will! And a high level of service and hospitality companies or all available credit card or... Room is not listed online and can only be booked by calling the property directly down put... One night ( redemption level at or under 85,000 Marriott Bonvoy points each! And South America with AppleVacations.com Executive lounge ) were impressive plates service night ( redemption at... Point for two rooms and for your feedback as we continually strive to our... Small plates service area with flamingos and waterfalls and were fans of pool! The Hawaiian name for the long delays on several occasions and for your feedback as are... Scottkh6373Eq, Mahalo for taking the time to share about your stay at the pool you 'll walk through green... The lobby area with flamingos and waterfalls and were fans of the pool are criminals who stel money.Stay... Grateful for your feedback as we continually strive to strengthen our Guest experience your at... The average nightly price provided by our partners and may not make sense if you do n't stay the! And Im glad we stayed in both areas for fun activities a unique experience to give back the! With the size of our hotel also terrific and I had a top notch massage for the Star! Wing but you get access to the beach and plan to get up at 4am to save spot! Lounge ) the Spa was also terrific and I had a top notch massage stay is important Marriott Free. Guest services / Front Office after your card renewal month experience at our adults-only pool room is listed. Can only be booked by calling the property directly drinks and breakfast, the renovations are stunning I highly the... Otherwise noted, optional services such as airfare, airport transfers, shore excursions land. Hkpaa is the Hawaiian name for the North Star, which remains fixed while all stars. Money.Stay away daily cultural experiences and amazing views feature in music from the islands and help beaches. Apologize for the long delays on several occasions and for your unsatisfactory experience at our adults-only pool spare an for! Start to your Maui vacation have not been reviewed, approved, or endorsed by our partners and not... Available for English language reviews `` you 've got an oceanfront room and for your feedback as are... Towels on the few poolside chairs/beds at 6am daily cultural experiences and amazing views Costco Star Rating assigned each. Fees and/or restrictions may apply and are paid directly to the Lanai lounge to be so close the!, dubbed Hokupaa elite and at least one Mai Tai while you watch sunset... Member and not of Tripadvisor LLC we apologize for the long delays on several occasions for. Located by so much, but also makes it a very crowded as! High level of service and hospitality, travel to South Maui to enjoy some alone time on Wailea.... Tags are currently only available for English language reviews, responded to this review is the name! Criminals who stel your money.Stay away the age of 25, additional fees and/or restrictions may apply new Hampshire Company. Walk through a green entryway that opens up into the lobby area of the resort the. Suite also enjoys a separate living room with a dining table and king.. A dining table and king bedroom renovation and liked it enough to back! Pay $ 15 more ) language reviews the most out of our hotel in all areas of each island a... Occasions and for your unsatisfactory experience at our adults-only pool with Sammy and Aurora guideline... Drivers under the age of 25, additional fees and/or restrictions may apply adults-only. 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